Doceo Support Center
Let’s Talk
I’d Like More Info Let’s Talk

There is nothing quite as frustrating as rushing to the copier for a critical presentation, only to be greeted by a cryptic string of numbers and letters flashing on the screen. The machine stops, the beeping starts, and your workflow grinds to a halt. In this MFP Error Codes Guide, we break down the obscure language of your office technology to help you get back to business.

At Doceo, our philosophy is “Proven People. Proven Results.”. We believe that while you can’t always prevent technology from hiccuping, having a knowledgeable partner makes all the difference. While modern Multifunction Printers (MFPs) are marvels of engineering, they rely on complex sensors. According to industry experts like Keypoint Intelligence, the complexity of modern devices means that simple sensor errors are often mistaken for major hardware failures.

Below, our Print Technology team decodes the most common “obscure” codes for the major brands we support: Toshiba, Kyocera, Canon, Epson, and Xerox.

How to Use This MFP Error Codes Guide

Before calling for service, check the specific section for your machine below. This MFP Error Codes Guide is designed to distinguish between a simple “power cycle” fix and a critical “call a technician” failure.

Toshiba: A Key Part of the MFP Error Codes Guide

Toshiba e-Studio machines are workhorses, but they communicate in specific alphanumeric codes. The “C” series usually indicates a service call is required, often related to internal components.

Common Obscure Codes:

  • C440 (Fuser Abnormality): This code usually means the fuser temperature is irregular (too hot or too cold) after the machine warms up.

  • C970 (High Voltage Transformer): This relates to the main charger cleaning mechanism.

  • C130 (Paper Feed Motor Error): The tray isn’t lifting or feeding paper correctly, often due to a worn gear or obstruction.

The Expert Fix: Toshiba machines often require a “0+8” startup mode to reset these codes.

  1. Power Cycle: Turn the main switch off. Wait 20 seconds. Turn it back on.

  2. Check for Obstructions: For C130, open the specified tray and ensure no paper is crinkled behind the drawer.

  3. The “0+8” Reset: Hold “0” and “8” while turning the power on. If the screen asks for a password, press OK. Type “400” and press Start. If the value is not “0”, change it to “0” and press “Enter.” Turn the machine off and back on.

Kyocera Taskalfa Error Codes

Kyocera machines are renowned for their ceramic drums. However, their error codes can be particularly vague.

Common Obscure Codes:

  • C6000 (Fuser Heater Break): The machine senses the fuser is not heating up.

  • C3100 (Scanner Carriage Problem): The scanner bar is having trouble moving home.

  • C7990 (Waste Toner Full): The “Machine Locked” version where it refuses to print until the container is replaced.

The Expert Fix:

  1. Optical Check (C3100): Clean the slit glass with a microfiber cloth.

  2. Waste Toner (C7990): Remove the waste toner bottle. Shake it gently (sealed!) or replace it.

  3. Hard Reset: Unplug the machine from the wall for 5 minutes.

Canon imageRUNNER Error Codes

Canon’s “E” codes are notorious. We include them in this MFP Error Codes Guide because they often scare users into thinking the machine is broken when it just needs a reset.

Common Obscure Codes:

  • E000 / E001 / E002: Temperature variances in the fixing unit.

  • E020: A problem with the toner density sensor.

  • E805: Fan motor error; a cooling fan has stopped spinning.

The Expert Fix: Critical Note: Canon machines lock E0xx codes to prevent fire hazards.

  1. The “2+8” Method: Press the “User Mode” key (often looks like a head/star), then press 2 and 8 simultaneously, then User Mode again.

  2. Navigate: Go to Copier > Function > Clear > ERR.

  3. Execute: Select “OK” and restart the machine.

Epson WorkForce Enterprise Error Codes

Epson’s inkjet technology differs from the laser giants, using PrecisionCore heat-free technology.

Common Obscure Codes:

  • Code 001 (Power Error): The unit was shut down improperly.

  • Code 97 (Head Circuit Error): A communication issue with the print head.

  • Maintenance Box Full: The container that catches excess ink is full.

The Expert Fix:

  1. The “Chip” Check: Ensure the smart chip on the maintenance box is clean.

  2. Power Cycle: Unplug the power cord while the printer is on. Wait 60 seconds. Plug it back in.

Xerox VersaLink & AltaLink Error Codes

No MFP Error Codes Guide is complete without Xerox. They use a “Chain-Link” format (XXX-XXX).

Common Obscure Codes:

  • 016-910 (Paper / Tray Mismatch): The PC sent a job requesting “Legal” size, but the machine only has “Letter.”

  • 016-405 (Certificate Error): The machine can’t authenticate with the email server.

The Expert Fix:

  1. Override (016-910): Press “Job Status,” select the error, and choose “Force Print” to print on the available paper.

  2. Web Interface: For 016-405, log into the Xerox CentreWare to update the SMTP settings.

Conclusion: Your MFP Error Codes Guide

Technology is a tool, and occasionally it needs adjustment. We hope this MFP Error Codes Guide empowers you to handle the small hiccups so you can get back to what you do best. For the bigger issues, remember that Doceo is more than a vendor; we are your partner in keeping your office running smooth.

Schedule a FREE Print Technology consultation with a Doceo Advisor today.

Related Posts